Shipping Policy

This page explains how to find delivery information for an Aloha Collection order. Delivery availability, methods and any applicable charges should be reviewed for the destination entered at checkout before you place an order.

Before placing your order

Check the recipient name, address and contact details carefully. Available shipping options can depend on the item and destination. If an option, charge or delivery detail is unclear, contact us before completing your purchase. A promotional message on the website should be read together with the actual options and total shown at checkout.

Order and delivery updates

Keep your order confirmation and any dispatch information provided for your purchase. Where tracking is supplied, use the carrier's tracking information for the latest parcel updates. An estimated delivery date is an estimate rather than a guaranteed arrival date; carrier operations and destination requirements can affect transit.

Address issues and delayed parcels

If an address needs correcting, or a parcel appears delayed, missing or damaged, email kira.suscipitwn@mail.com with your order number and a description of the issue. A change may depend on the order's processing or dispatch status. Retain packaging and relevant delivery records when reporting damage.

Destination requirements

For a cross-border order, check whether import requirements or additional charges apply to your destination. Ask for clarification before ordering if responsibility for a charge has not been disclosed. This page does not establish a specific delivery territory, processing time, shipping fee or customs arrangement.